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We note here that it is very important that you review the information that you enter and correct any errors in it before confirming the execution of the request. Because if there is an error, it will be difficult to correct the error unless the purchasing expert does not carry out the purchase process. You can always modify the order before starting execution, and you will get notifications in this regard.
When we receive your order, the purchasing experts will start processing your order exactly as you want, and you will get a notification stating that your order has been successfully received, and then the purchasing expert or delivery person will deliver the order to the address registered on the application. You can always contact the purchasing expert for more details about the order.
You have the right to cancel the order as long as it has not entered into force, that is, unless the execution of your order has actually begun.
In special cases, My Cart has the right to cancel the order before or after it has been accepted, and you will be notified immediately.
We do our best to ensure that we maintain correct prices and specifications, however we reserve the right to cancel any order containing incorrect information.
Any member in my cart gets a "username" that the member defines themselves. Where "username" is a personal name that is unique to the Member.
My basket is provided with information and notifications about offers that may be of interest to him and that he may benefit from, and my basket does not share the user's personal information with any third party, except in the cases indicated in the usage agreement.
By using the My Cart services, the Member accepts and acknowledges the following:
* The use of pseudonyms should not violate regulations, public morals, good behavior and laws. The member is obligated not to harass or threaten any of my basket's customer service employees, purchasing experts, delivery workers or drivers, and not to act in a way that affects the use of other users of my basket's services.
* My basket may use its own system for commercial purposes.
* Not to cause harm or violate the security of the site, or any services, software or hardware associated with the system, accounts, passwords, servers or networks connected to the site or accessed through sites or affiliated or linked sites.
You may not access and use the Site for any purpose other than as set out in and provided to you in the My Cart Usage Agreement. The purpose of My Basket is for the personal use of the users themselves, so it may not be used for any commercial interests, except as permitted by My Basket. In the event that this clause is violated or the person performs any prohibited activity, the company has the right to terminate or suspend the user's membership and prevent him from accessing the service.
Sellati has the right to unilaterally terminate this agreement at any time and without any restriction.
Under this agreement, you agree that the consequences of the commercial use of My Cart or the re-publishing of any content or information on the site or application without the permission of My Cart may be grave and disastrous that cannot be estimated, as it is not possible to obtain adequate monetary compensation for it, and therefore My Cart has the right to take any action Temporary or permanent decision to stop and prohibit this use.
In the event that the delivery worker affiliated with my basket or the employee in charge of the delivery process to the address specified in the system by the user himself, and the user (the owner of the request) was not present to receive the order without prior notice on his part of any change to the address or delivery details, the order cannot be delivered to any other place or person without an order from the user, and in this case the member must accept all legal responsibilities resulting from the delivery of the request to any wrong destination and he alone bears that.
For any item that needs to be exchanged, please contact My Cart Customer Service within 48 hours of receiving your order.
Refunds in cash or to credit cards will be processed by My Basket within 48 hours, the time the amount reaches your account will depend on your bank.
For orders made with a credit card, any refund will be applied to the card used at the time of the order.
Any request for refund or exchange of products will be investigated by Sallati Customer Service.
Unused food items will only be exchanged within 48 hours of purchase.
The website/application offers the possibility of purchasing products through the website (online) and paying the required amount via the Internet. All cash transfer and payment operations, including licenses and financial entitlements, must be in Saudi riyals.
Our payment system includes several methods/forms of payment methods:
For online payments: credit cards (Visa or Master Card only) / mada cards for cards issued by Saudi banks only through the online portal of our banking service provider.
In the case of online payment, the customer will receive a notification on the screen as soon as the payment is accepted. We do not bear any responsibility if the payment process is rejected or canceled by the credit card / mada card service provider for any reason. You must check with the bank that provides the credit card / mada card service about the reason for rejection.
You must make sure that the information related to your credit card that you use to pay for electronic services is correct, valid and accurate, and you must use the credit card / mada cards that are legally affiliated with you. Your personal information will not be used or shared by the electronic services with any third party, with the exception of verifying the legitimacy of the information and not falsifying it, or when required by the law, legitimate regulations, or at the request of the court. The website service (online) shall not be responsible in any way for the fraud of credit cards / mada cards. You will be held liable for the use of fraudulent credit cards / debit cards and you will be fully responsible for proving otherwise.
In the event that the order is canceled, the amount will be returned by the credit card / mada card that was used to pay the order amount.
In the event that the value of the order is less than the required amount, the remaining amount will be returned as a balance in the wallet in the application.
Partial payments on mada cards cannot be refunded.
Your use of the electronic payment service (online) on our website is tantamount to tacit approval of your commitment to these terms. In the event that you do not agree to any of the terms of these terms, then we ask you not to use this service.
The content posted on the Site is provided on an "as is" basis, and makes no representation or warranty whatsoever (express or implied) regarding the content or availability of the Site, nor does it warrant that it will be error-free or guarantee that errors will be corrected for the time being, or that the Site or server is free from defects or malware - all to the extent permitted by law.
This privacy policy sets out how Sallati uses and protects any information that you give Sallati when you use this website. Sallati is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sallati may change this policy from time to time by updating this page. You should check this page from time to time.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.